Return and Refund Policy

Items may be returned within 30 days of receipt for a full refund less a 20% restocking fee. They must be returned at the customer's expense in their original packaging and meet the following conditions:

Product must be in new condition. For example, no cracks, scratches, dirty or marked tires, or any indications of usage.
Product must be returned in its original packaging. You can purchase new packaging for lift chairs and scooters by calling customer service.
A Return Authorization must be requested from The Uttermost Shop within 30 days of delivery of the product.
Once an RA has been received, products must be returned within 14 days.